Tecnico Commerciale

Tecnico Commerciale

Un corso completo per tecnici commerciali.

Rivolto a: Commerciali del settore tecnico che hanno bisogno di affinare le competenze linguistiche relativo ai prodotti e servizi che propongono.

Livello: Intermedio

Durata: 40-60 ore secondo obiettivi

 

PROGRAMMA:

GENERAL

  • Company description
  • Social English
  • Travel arrangements
  • Telephone English
  • Business writing (email / fax / offers / product descriptions ecc)

 

PRE SALES

  • Product range description
  • Needs analysis and discussing customer requirements
    • industrial processes
    • mechanical operations
    • describing procedures
    • mechanical and electrical components and tools
    • materials
  • Technical demonstrations
  • Specific product presentations and technical descriptions (performance / characteristics /  features)
  • Needs matching ( suggesting solutions / proposing alternatives ecc )

 

SALES

  • Describing the sales / acquisition process
  • Negotiating the sale
  • After sales service (warranties, guarantees, assistance and maintenance)
  • Sales conditions and terms
  • Delivery and installation logistics

 

POST SALES

  • Installation instructions
  • Maintenance procedures
  • Trouble shooting
  • Problem Solving
  • Results And Consequences
  • Cause and effect
  • Spare parts ordering and delivery